PURCHASING A GIFT CARD
PAYMENT METHODS AND PROCESSING
GIFT CARD DELIVERY
USING YOUR TOPGOLF GIFT CARD
SECURITY
Q: Where can I purchase a TopGolf gift card?
A: TopGolf gift cards can be purchased online or in person at any of our TopGolf locations in the US.
Q: May I include a message with my gift card?
A: Yes, you will be prompted during the order process to include a personalized message which will be written on the gift card carrier.
Q: How will I receive confirmation of my online order?
A: You will be prompted to include your email address during the order process. Once your order has been placed, you will be sent a copy of your order and tracking information, if applicable (Only FedEx orders will receive a tracking number. To check status, visit www.FedEx.com).
Q: May I ship the gift card or gift item directly to my recipient?
A: Yes – you will have the option during the order process to ship the gift card to yourself or your recipient.
Q: Can I return or exchange my gift card or gift item?
A: Gift cards are non-refundable and not redeemable for cash.
Q: What payment methods does TopGolf.com accept?
A: TopGolf.com accepts Visa and MasterCard. We do not accept checks, cash or credit vouchers. We cannot split payment between multiple credit cards. All cards that do not participate in the verification process will not be accepted.
Q: What steps can I take to make sure my credit card is not declined?
A: In the "Billing Info" section, enter your name exactly as it appears on your credit card. Then, fill out your credit card billing address as it appears on your credit card statement. Finally, make sure you are entering the correct Card Security Code. Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code. Click here to see a picture of the Card Security Code.
Q: When will my credit card be charged?
A: Your credit card will be charged at the time your order is accepted.
Q: Why might I see a $1.00 charge on my credit card statement?
A: As part of the Verified by Visa and MasterCard Secure Code services, some credit and debit card issuing banks may choose to validate the card using a process called a "$1.00 preauthorization". This preauthorization is used only to verify transaction and credit card information. The $1.00 preauthorization shown on a credit or debit card statement involves no transfer of funds and will be dropped from the account within 1-5 days (depending on the card issuing institution).
Q: What are my delivery/shipment options?
A: Gift cards may be delivered via USPS 1st Class Mail (Standard Shipping) – there is a $2.95 shipping and handling fee for this method . Gift cards shipped via USPS 1st Class Mail cannot be tracked and will take approximately 5-7 business days to arrive. Gift cards can also be shipped via FedEx (All orders that are equal to or greater than $200.00, or contain 3 or more gift cards, must ship via FedEx). Below are the shipping and handling fees associated with each FedEx delivery method:
> Ground – $7.95
> 2-Day Delivery – $14.95
> Standard Overnight – $20.95
Q: Is there a signature required for delivery sent via FedEx?
A: No, a signature is not required. Your package will be left at the front door or with the reception person at your place of business.
Q: Can I ship to a P.O. Boxes, APO or FPO?
A: Yes, but only through US Postal Service (USPS).
Q: When will my gift card(s) arrive?
A: Gift card orders are processed & shipped Monday-Friday until 12:00pm CST. Any orders placed after 12:00pm CST will be processed & shipped the following business day. Please note: if you place an order for FedEx Standard Overnight delivery after 12:00pm CST on Thursday or any time on Friday, your package will be delivered on the next available business day (Monday – excluding holidays). *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS or HOLIDAYS.
USPS 1st Class Mail – approximately 5-7 business days
FedEx Ground – 1-5 business days
FedEx 2-Day – 2nd business day after the order has shipped
FedEx Standard Overnight – the following business day after 3:00pm
Note: FedEx will not make delivery attempts on Saturday, Sunday or on Holidays. TopGolf is not responsible for shipping delays due to courier error or inclement weather.
Q: I have not received my online order, what do I do?
A: Please call our support center at (630)812-2977 or email us at order@topgolfusa.com. If enquiring via email, please include your order confirmation number to expedite the process.
Q: Where may I use my TopGolf gift card?
A: Our gift cards may be used at any of our US locations.
Q: What can I purchase with my TopGolf gift card?
A: TopGolf gift cards can be used for TopGolf playing cards, game credits, mini golf, academy lessons, food and merchandise.
Q: Can I use more than one gift card to pay for my purchases
A: Yes, you may use as many gift cards as you wish.
Q: What will happen if I do not use the full amount of the gift card in one visit?
A: The balance will remain on your gift card until your next visit and until the full value has been depleted.
Q: Can I check my TopGolf gift card balance?
A: Yes, you can check your balance at anytime by visiting www.valutec.net and entering your gift card number in the “Balance Check” box.
Q: Can I re-load my gift card?
A: Yes, but only at the reception desks of our US locations.
Q: Do gift cards expire?
A: Purchased gift cards do not expire. We do not charge a maintenance or non-usage fee to your gift card.
Q: Can my TopGolf gift card be replaced if lost or stolen?
A: Unfortunately TopGolf is not responsible for lost or stolen gift cards. However, if you have a copy of your gift card purchase receipt, please contact our corporate office at (630)812-2977 for assistance.
Q: What type of security does TopGolf.com implement to make sure my information is kept secure?
A: TopGolf has implemented Secure Socket Layer technology, one of the most robust encryption platforms available. Your credit card information will be encrypted from the moment you enter it until your transaction is processed. A browser in secure mode will display a URL address beginning "https://" rather than the standard "http://". The "s" stands for "secure." In Netscape NavigatorTM (versions 3.0 and earlier), the broken key symbol in the lower left corner of your browser window will become a solid key in secure mode. If you're using Netscape Communicator 4.0TM or higher, look for the padlock in the same space: it is open in standard mode and closed in secure mode. In Microsoft Internet ExplorerTM, you will see a padlock symbol at the bottom of your browser window when the browser is in secure mode.
PAYMENT METHODS AND PROCESSING
GIFT CARD DELIVERY
USING YOUR TOPGOLF GIFT CARD
SECURITY
PURCHASING A GIFT CARD
Q: Where can I purchase a TopGolf gift card?
A: TopGolf gift cards can be purchased online or in person at any of our TopGolf locations in the US.
Q: May I include a message with my gift card?
A: Yes, you will be prompted during the order process to include a personalized message which will be written on the gift card carrier.
Q: How will I receive confirmation of my online order?
A: You will be prompted to include your email address during the order process. Once your order has been placed, you will be sent a copy of your order and tracking information, if applicable (Only FedEx orders will receive a tracking number. To check status, visit www.FedEx.com).
Q: May I ship the gift card or gift item directly to my recipient?
A: Yes – you will have the option during the order process to ship the gift card to yourself or your recipient.
Q: Can I return or exchange my gift card or gift item?
A: Gift cards are non-refundable and not redeemable for cash.
PAYMENT METHODS AND PROCESSING
Q: What payment methods does TopGolf.com accept?
A: TopGolf.com accepts Visa and MasterCard. We do not accept checks, cash or credit vouchers. We cannot split payment between multiple credit cards. All cards that do not participate in the verification process will not be accepted.
Q: What steps can I take to make sure my credit card is not declined?
A: In the "Billing Info" section, enter your name exactly as it appears on your credit card. Then, fill out your credit card billing address as it appears on your credit card statement. Finally, make sure you are entering the correct Card Security Code. Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code. Click here to see a picture of the Card Security Code.
Q: When will my credit card be charged?
A: Your credit card will be charged at the time your order is accepted.
Q: Why might I see a $1.00 charge on my credit card statement?
A: As part of the Verified by Visa and MasterCard Secure Code services, some credit and debit card issuing banks may choose to validate the card using a process called a "$1.00 preauthorization". This preauthorization is used only to verify transaction and credit card information. The $1.00 preauthorization shown on a credit or debit card statement involves no transfer of funds and will be dropped from the account within 1-5 days (depending on the card issuing institution).
GIFT CARD DELIVERY
Q: What are my delivery/shipment options?
A: Gift cards may be delivered via USPS 1st Class Mail (Standard Shipping) – there is a $2.95 shipping and handling fee for this method . Gift cards shipped via USPS 1st Class Mail cannot be tracked and will take approximately 5-7 business days to arrive. Gift cards can also be shipped via FedEx (All orders that are equal to or greater than $200.00, or contain 3 or more gift cards, must ship via FedEx). Below are the shipping and handling fees associated with each FedEx delivery method:
> Ground – $7.95
> 2-Day Delivery – $14.95
> Standard Overnight – $20.95
Q: Is there a signature required for delivery sent via FedEx?
A: No, a signature is not required. Your package will be left at the front door or with the reception person at your place of business.
Q: Can I ship to a P.O. Boxes, APO or FPO?
A: Yes, but only through US Postal Service (USPS).
Q: When will my gift card(s) arrive?
A: Gift card orders are processed & shipped Monday-Friday until 12:00pm CST. Any orders placed after 12:00pm CST will be processed & shipped the following business day. Please note: if you place an order for FedEx Standard Overnight delivery after 12:00pm CST on Thursday or any time on Friday, your package will be delivered on the next available business day (Monday – excluding holidays). *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS or HOLIDAYS.
USPS 1st Class Mail – approximately 5-7 business days
FedEx Ground – 1-5 business days
FedEx 2-Day – 2nd business day after the order has shipped
FedEx Standard Overnight – the following business day after 3:00pm
Note: FedEx will not make delivery attempts on Saturday, Sunday or on Holidays. TopGolf is not responsible for shipping delays due to courier error or inclement weather.
Q: I have not received my online order, what do I do?
A: Please call our support center at (630)812-2977 or email us at order@topgolfusa.com. If enquiring via email, please include your order confirmation number to expedite the process.
USING YOUR TOPGOLF GIFT CARD
Q: Where may I use my TopGolf gift card?
A: Our gift cards may be used at any of our US locations.
Q: What can I purchase with my TopGolf gift card?
A: TopGolf gift cards can be used for TopGolf playing cards, game credits, mini golf, academy lessons, food and merchandise.
Q: Can I use more than one gift card to pay for my purchases
A: Yes, you may use as many gift cards as you wish.
Q: What will happen if I do not use the full amount of the gift card in one visit?
A: The balance will remain on your gift card until your next visit and until the full value has been depleted.
Q: Can I check my TopGolf gift card balance?
A: Yes, you can check your balance at anytime by visiting www.valutec.net and entering your gift card number in the “Balance Check” box.
Q: Can I re-load my gift card?
A: Yes, but only at the reception desks of our US locations.
Q: Do gift cards expire?
A: Purchased gift cards do not expire. We do not charge a maintenance or non-usage fee to your gift card.
Q: Can my TopGolf gift card be replaced if lost or stolen?
A: Unfortunately TopGolf is not responsible for lost or stolen gift cards. However, if you have a copy of your gift card purchase receipt, please contact our corporate office at (630)812-2977 for assistance.
SECURITY
Q: What type of security does TopGolf.com implement to make sure my information is kept secure?
A: TopGolf has implemented Secure Socket Layer technology, one of the most robust encryption platforms available. Your credit card information will be encrypted from the moment you enter it until your transaction is processed. A browser in secure mode will display a URL address beginning "https://" rather than the standard "http://". The "s" stands for "secure." In Netscape NavigatorTM (versions 3.0 and earlier), the broken key symbol in the lower left corner of your browser window will become a solid key in secure mode. If you're using Netscape Communicator 4.0TM or higher, look for the padlock in the same space: it is open in standard mode and closed in secure mode. In Microsoft Internet ExplorerTM, you will see a padlock symbol at the bottom of your browser window when the browser is in secure mode.
